Frontline

Service Centre

JT

Frontline

Report an observation

If something doesn't look right after a change has gone live, tell us what you saw. You don't need to work out why it happened — the Project Assurance team reviews every observation.

No diagnosis needed — just what you observed.

Why this matters

Frontline staff provide signals. Project Assurance decides what they mean. One serious observation can be enough to trigger assessment — it doesn't need to happen often to matter.

My observations

  • SIG-2041

    New

    Client completed CYC but WEP is still suspended.

    3 March 2026 · CYC / Mandatory Reviews 2026

Status only. Investigation detail is held by the Project Assurance team.